CASE STUDY

Refugee ministries hub: enabling collaboration

Project manager

12|2022

A Project of Christian Ukraine COllaboration (CUC)

Project Website
Services
  • Project management
  • Strategy and direction setting
  • Wireframing and prototyping
  • User Interface and User Experience design
  • Curating content
Press
Project manager

Dorin Ciorescu

Full credits

Mission

In response to the invasion of Ukraine and the ensuing humanitarian crisis, over 70 Christian leaders from Europe and from Ukraine gathered in Krakow to explore ways to improve the Christian community’s collective response to the refugee situation. We embarked on a mission to help Christian organizations and churches reach a level of unity that is maybe unprecedented, by allowing them to easily share their ministries and resources and research potential trusted partners.

Outcome

We built a multi-lingual online collaboration platform for verified Christian leaders where they can add their ministries and resources, browse all refugee ministries on an interactive map, and narrow them down with powerful filters.

Impact

While the platform currently has around 300 members sharing over 100 ministries, its impact is growing. Success stories have emerged of leaders connecting through the platform in places where they otherwise would not have found each other.

Refugee ministries on a map with filters

The Process

Europe has experienced numerous refugee waves in the past, but the wave from Ukraine was both larger and distinct in its characteristics and the challenges it presented. In May 2022, 72 Christian leaders from 22 European countries gathered in Krakow to find ways to collaborate and unite the dispersed Christian response, to make it more efficient. I represented Christian Aid to Refugees (CAR) in Moldova, a recent coalition formed among Christian organizations and churches from various denominations. Moldova had limited experience in dealing with refugees before the Russian invasion of Ukraine, so our focus was on seeking external expertise and forming partnerships.

Communication and Partnership working group gathering ideas for the creation of an online collaboration platform

Christian Ukraine Collaboration conference in Krakow

At the conference we established five working groups: Establishing Community and Integration within the Local Church, Family and Emotional Health, Relief and Rebuilding, Empowering and Equipping Leadership, and Communication and Partnership.
I participated in the Communication and Partnership group, where we explored the concept of developing a collaboration platform that would serve both as a central resource hub and as a matchmaker between needs and offers.

Wireframe for the website with feedback from Christian leaders in our group

Stylescapes and wireframes

Given my background with Christian Aid for Refugees (CAR) in Moldova, I was chosen to take on the role of project manager for the new platform, which we called ‘refugee ministries hub’ – a safe name that avoids specific references to Ukraine or Europe, indicating the platform’s global scope.
Typically, I’d hold a meeting with key decision-makers to understand their challenges and strategize solutions. However, in this case, I had the advantage of being part of the original working group that conceived the idea for the platform in Krakow.
Despite this, it was crucial to ensure that everyone was aligned on the website’s functionality and visual language. I also aimed to involve as many partners as possible in the development process, encouraging a sense of ownership among them.
To achieve this, I gathered some designers to create stylescapes for establishing the visual language and created the wireframes to outline the website’s functionality. The community of Christian leaders actively participated, contributing over a hundred feedback points on diverse site elements. This feedback was instrumental in refining our preliminary concept, tailoring it to the needs of real refugee workers.

Refugee Ministries Hub logo in various lockups

Logo creation

Parallel to our efforts to determine the site’s features, I started working on its logo. Given the platform’s mission – to seamlessly and securely foster connections and collaborations among Christian leaders – I sought inspiration from the interconnected dots of a smartphone’s pattern lock. This emblematic representation resonates with the platform’s intent to “connect the dots” between diverse organizations and churches efficiently and securely.
To ensure the platform’s longevity and avoid any unwanted political connotations, I consciously avoided color pallets that might remind people of certain flags or politics, such as Ukraine or Europe’s blue and yellow. Instead, I opted for a warm orange accent.
The core team chose a more dynamic version of the logo: three interconnected dots of different sizes. We kept the main idea of enabling connections but moved away from the specific imagery of a smartphone pattern lock.

High fidelity prototype of the website elaborated in Figma

High-fidelity prototype

With the visuals and website functions clear, we moved on to creating a high-fidelity prototype. This served a dual purpose: first, to gather another round of feedback from our partners, and second, to provide a clear guide for our developers.

Communication and Partnership working group gathering ideas for the creation of an online collaboration platform

Christian Ukraine Collaboration conference in Krakow

At the conference we established five working groups: Establishing Community and Integration within the Local Church, Family and Emotional Health, Relief and Rebuilding, Empowering and Equipping Leadership, and Communication and Partnership.
I participated in the Communication and Partnership group, where we explored the concept of developing a collaboration platform that would serve both as a central resource hub and as a matchmaker between needs and offers.

Stylescapes and wireframes

Given my background with Christian Aid for Refugees (CAR) in Moldova, I was chosen to take on the role of project manager for the new platform, which we called ‘refugee ministries hub’ – a safe name that avoids specific references to Ukraine or Europe, indicating the platform’s global scope.
Typically, I’d hold a meeting with key decision-makers to understand their challenges and strategize solutions. However, in this case, I had the advantage of being part of the original working group that conceived the idea for the platform in Krakow.
Despite this, it was crucial to ensure that everyone was aligned on the website’s functionality and visual language. I also aimed to involve as many partners as possible in the development process, encouraging a sense of ownership among them.
To achieve this, I gathered some designers to create stylescapes for establishing the visual language and created the wireframes to outline the website’s functionality. The community of Christian leaders actively participated, contributing over a hundred feedback points on diverse site elements. This feedback was instrumental in refining our preliminary concept, tailoring it to the needs of real refugee workers.

Wireframe for the website with feedback from Christian leaders in our group
Refugee Ministries Hub logo in various lockups

Logo creation

Parallel to our efforts to determine the site’s features, I started working on its logo. Given the platform’s mission – to seamlessly and securely foster connections and collaborations among Christian leaders – I sought inspiration from the interconnected dots of a smartphone’s pattern lock. This emblematic representation resonates with the platform’s intent to “connect the dots” between diverse organizations and churches efficiently and securely.
To ensure the platform’s longevity and avoid any unwanted political connotations, I consciously avoided color pallets that might remind people of certain flags or politics, such as Ukraine or Europe’s blue and yellow. Instead, I opted for a warm orange accent.
The core team chose a more dynamic version of the logo: three interconnected dots of different sizes. We kept the main idea of enabling connections but moved away from the specific imagery of a smartphone pattern lock.

High-fidelity prototype

With the visuals and website functions clear, we moved on to creating a high-fidelity prototype. This served a dual purpose: first, to gather another round of feedback from our partners, and second, to provide a clear guide for our developers.

High fidelity prototype of the website elaborated in Figma

Development phase

It was time to start coding!
We engaged a team of Christian developers in Ukraine for the project, which carries a certain poetic symmetry – Ukrainians contributing to a platform designed to ultimately aid their own community. What followed was 75 days of intense work. The development team frequently put in extra hours, all with the goal of launching the MVP version of the website by the end of 2022. Because of the bombings in that period the electricity in Ukraine was rationed per hours, and work was often interrupted by blackouts.

Enabling collaboration between Christian leaders working with refugees
Enabling collaboration between Christian leaders working with refugees
Enabling collaboration between Christian leaders working with refugees
Refugee Ministries Hub webpage with developer tools open on the side

Launch and ongoing development

The team was able to finish the beta version of the website in record time and we launched it around the New Year of 2023. The platform allowed members to sign up, undergo verification through references and curators, invite others, list their ministries, and search for ministries using filters such as type, location, needs, and services.

After completing the core features, we worked on adding the features that were highly requested in the feedback based on their priority. The main challenge was to make the platform more than a database – an alive and dynamic place one often comes back to. Here is a short list of these features:

  • Multi-language support
  • Sending direct messages to ministries or specific leaders
  • An interactive map with the ministries, drawing inspiration from the now-defunct Canadian project, Waybase
  • Sharing resources, either downloadable or available for shipping; resources, unlike ministries, are available to all, but only members interact with likes and comments
  • Notifications for various scenarios that aim at creating new collaboration situations, like when a new ministry is registered in a radius of 50km around a member’s location for example
  • Save a set of filters and subscribe to get notified for every new ministry that fits that profile
  • Custom labels for members to organize their own lists of ministries

To make the platform an even more dynamic hub, we plan to implement these features:

  • Smart notifications on homepage to foster partnerships by directing members toward relevant opportunities
  • Open the platform for the global community of refugee workers
  • Develop an undisclosed mode for profiles of members in closed countries where security is the main concern
  • Centralize event planning with a public calendar where members can register to events and add their own
  • Interest groups on the platform integrated with Facebook Messenger to facilitate ongoing, topic-centered discussions among members
  • Social logins to simplify registration process

We’re currently engaged in discussions with the Refugee Highway Partnership Global (RHP), an extension of WEA dedicated to refugee ministries. Our dialogue centers on merging the capabilities of our platform with their extensive global network. A collaborative decision led to the transition of their annual Roundtable registration for each continent to our platform. Participants now complete a unified registration form, which enrolls them both on our website and for the Roundtable.

Significance

Typically, when a Christian leader seeks reliable partners in a fresh territory, they turn to the "gate keepers", those familiar with the main participants in that area. This can add days, sometimes even weeks, to their research time. Conferences and events often bridge the gap, helping Christian leaders connect and initiate collaborations. Frequently, organizers of such Christian events possess vast lists of ministries, often tucked away in a Google spreadsheet. Our platform is designed to channel the right information to the right people, enabling them to form new partnerships smoothly and within a trustworthy setting.

In spring 2023, a Christian leader from Ukraine reached out, explaining that his family had been in Europe for half a year, and due to martial law, he was unable to leave Ukraine. An exception was made for those driving humanitarian aid into the country. He inquired if I was aware of any European organizations dispatching humanitarian aid to Ukraine. I immediately accessed our platform, used the "Services" filter, chose "Humanitarian aid", and found three organizations. I reached out to all three, and two were willing to assist the Ukrainian leader.

Stories of organizations and churches forming partnerships continue to emerge in areas where they might not have connected otherwise.

Jim Memory, Ben & Kristy Williams, praying for Ukraine, among other Christian leaders at the conference in Krakow, May 2022

From him the whole body, joined and held together by every supporting ligament, grows and builds itself up in love, as each part does its work.
Ephesians 4:16

In reflection

The journey from Krakow’s conference to the launch of the refugee ministries hub was nothing short of inspiring. The combined passion and involvement of Christian leaders from various backgrounds have transformed a mere concept into a powerful tool that bridges gaps and fosters unity. The challenges faced, be it the blackouts in Ukraine or the vast geographical and linguistic barriers, were overcome by team work and continuous commitment.

As the platform continues to evolve, our aim remains to harness the power of partnership and digital connectivity and to enhance the impact of Christian refugee ministries worldwide.

Ready to talk?

Let's chat about your vision and see how we can collaborate to craft a more engaging and relevant presence for your organization or church.

Schedule a call

- or -

If contact forms are not your thing, send me an email at consult@dorin.design

Credits

Client

Christian Ukraine Collaboration (CUC)

Project Manager

Dorin Ciorescu

Core team within CUC

Jim Memory (ECMI), John Burns (GEM), Rachelle Neal (GEM), Matthew Paschall (RHP), Ruslan Maliuta (WEA), Kristy Williams (JV), Barbora Filipová (JV), Dorin Ciorescu (CAR), Horst Engelmann (Wiedenest), Yuriy Kulakevych (UPC)

Development team

Global Partner Soft, led by Victor Tershivskiy

Internal project management

Yaroslava Savchuk, Anastasia Popova

Front-end

Oleksandr Brykulskyi, Yuriy Martsenyuk, Yuriy Tomchishen, Yuriy Davydiuk, Roman Zaichuk

Back-end

Volodymyr Kostenko, Mykolaj Guzej

QA

Andryii Kirillov

Stylescapes

Dorin Ciorescu, Andrei Palii, Alik Turcan

Logo

Dorin Ciorescu

UI & UX Design

Dorin Ciorescu, Andrei Palii